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National seeks to outperform its competition fairly and honesty. The Company seeks competitive advantages through superior performance, not unethical or illegal business practices. You must deal fairly with the Company's customers, suppliers, competitors and employees and you must not take advantage of them through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any unfair-dealing practice.
Customer Relationships
Our customers are of the utmost importance to National. You should always treat customers and potential customers according to the highest standards of business conduct.
Employees should follow these guidelines in selling our products and services:
- Sell on the strength of our Company and our products and services
- Do not make claims about our products or services unless the claims can be made in good faith
- Avoid making disparaging comments about the products and services of competitors unless they can be substantiated
- If a potential customer has a contract with a competitor, or has placed a firm order with a competitor, do not try to convince the customer to breach that contract or order
- To maintain the Company's valuable reputation, compliance with quality processes and safety requirements is essential. National's products and services must be designed and manufactured to meet our obligations to customers. All inspection and testing must be handled in accordance with all applicable requirements and specifications. Product documentation, including inspection and testing documentation, must comply with and be handled in accordance with all applicable requirements
- Employees involved in proposals, bid preparations or contract regulations should strive to ensure that all statements, communications, and representations to prospective customers are truthful and accurate
Suppliers
National's suppliers - companies and individuals that sell products and services to National - are important to our business. National employees should always treat suppliers and potential suppliers in accordance with the highest standards of business conduct.
Suppliers should be selected on the basis of objective criteria, such as value (quality for price), price, technical excellence, service reputation and production/service capacity. Purchasing decisions must be made with integrity, honesty, independence, and unbiased judgment.
Employees working with current suppliers should never intentionally interfere with a supplier's contracts or business relations with a competitor of National.
Individuals with procurement responsibility should review the sections of this Code concerning fair competition and should be familiar with applicable laws and Company policies.
Sales Agents, Representatives, Distributors, and Consultants
Agreements with sales representatives, agents, marketing consultants, distributors and other parties, must adhere to National policy and applicable U.S. and foreign laws and regulations.
Contracts and Commitments
No employee may enter into any agreement binding National without express authorization. The Company has instituted contract and signature approval policies which identify those individuals who have the authority to approve and sign certain contracts binding National and its subsidiaries. If there are any questions about which employees have signature authority for a given contract, contact the Office of Business Conduct and Ethics.
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