Frequently Asked Questions

Have a question about the Analog University? Check here first to see if you can find the answer to your question. If you still have a question or need assistance, Contact us and let us know how we can help.

Questions

• What is the Knowledge Exchange Center?
• Are Analog University and the Knowledge Exchange Center available to everyone?
• Do I need a username and password to access Analog University and the Knowledge Exchange Center?
• Which Web browsers are supported by Analog University and the Knowledge Exchange Center?
• Why is the presentation I'm trying to view in the Knowledge Exchange Center not launching when I click it?
• I should have access to the Knowledge Exchange Center but I receive a "Restricted Access" page when I log-in.  What should I do?
• What should I do if I know there was a new webinar or announcement posted in the Knowledge Exchange Center, but I don't see it when I log in?
• What should I do if a video in the Knowledge Exchange Center doesn't load and I receive an error message, or if a video stops playing suddenly after several minutes?
• I'm connected to my company network via VPN but I still receive a "Restricted Access" message when trying to access the Knowledge Exchange Center.  What should I do?

Answers

What is the Knowledge Exchange Center?

The Knowledge Exchange Center is an advanced multimedia and collaboration portal supporting the Analog University website. As National employee or distributor, you will use the Knowledge Exchange Center to view OnDemand video-based training offerings, access and create scripted sales presentations, collaborate with other users via online communities and blogs, and receive the latest training-related announcements from National. For information on the Knowledge Exchange Center, click here.

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Are Analog University and the Knowledge Exchange Center available to everyone?

The Analog University site is available to everyone, including customers, distributors, and National employees. However, because there are a limited number of user licenses available for the Knowledge Exchange Center, only select National employees and Distributors will be able to access this tool. An announcement will be made if and when the tool can be made available to a larger audience. Note: Distributors and customers only have access to training offerings appropriate for external viewing and consumption. National employees have access to all training, including that available for distributors and customers.

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Do I need a username and password to access Analog University and the Knowledge Exchange Center?

You do not need a password to access Analog University, but you do need one to access the Knowledge Exchange Center. You use the same National username and password you use to access other National sites, to access the Knowledge Exchange Center. If you are using your National username and password and are still unable to access the Knowledge Exchange Center, please click here to let us know.

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Which Web browsers are supported by Analog University and the Knowledge Exchange Center?

Analog University can be viewed using any Web browser (such as Internet Explorer, Firefox, Safari, Chrome, etc.) The Knowledge Exchange Center can be viewed in any Web browser, however it is optimized for Internet Explorer. If you use another browser, you will not have access to advanced functionality such as:

• Synchronization of presentation slides with video
• A scrolling transcript of every word being said by the presenters
• The ability to launch a video at any slide within the presentation

As a result, it is strongly recommended you use Internet Explorer when accessing the Knowledge Exchange Center.

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Why is the presentation I'm trying to view in the Knowledge Exchange Center not launching when I click it?

If you click a presentation in the Knowledge Exchange Center and nothing happens, check your browser to ensure you do not have a pop-up blocker turned on. Presentations in the Knowledge Exchange Center open in a new browser window via its advanced media player. If you have a pop-up blocker turned on, you likely won't be able to launch a presentation.

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I should have access to the Knowledge Exchange Center but I receive a "Restricted Access" page when I log-in.  What should I do?

If you are a National employee or distributor, but you receive a "Restricted Access" message when trying to log-in to the Knowledge Exchange Center, first check to make sure you are on your company network.  This means that you must either be onsite at your company location, behind the firewall, or you must be accessing your company network remotely using VPN, Terminal Server, etc. 

If you are not on your company network:

1. 1. Close your Web browser
   2. Connect to your company network
   3. Open your browser and try accessing the Knowledge Exchange Center again

If you are on your company network and you still receive the "Restricted Access" message, follow these steps to try and resolve the issue:

1. 1. Go to http://www.national.com 
   2. Click the "Sign Off" at the top of the screen.
   3. After signing off, select "Sign-On" from the top of the screen.
   4. Log in by entering your email and password and clicking the Submit button.  Ensure you use your current company email address to log in.  For example, if you're currently a National employee, use your nsc.com address.
   5. Go to /en/analogu/knowledge_exchange.html to try accessing the portal again.

If after completing these steps you still receive a "Restricted Access" message and are unable to access the portal, click here to open a support case and we'll get back to you as soon as possible.

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What should I do if I know there was a new webinar or announcement posted in the Knowledge Exchange Center, but I don't see it when I log in?

When you access a website on your computer, it's common for your Web browser to save the webpage in its cache.  This helps the page load faster if you navigate to it again at a later time, since your browser can access the page from the local cache on your computer vs. over the Internet.  While this helps save time, it can also prevent you from seeing updates to websites.  For example, if the content on a website has changed, but your computer is accessing the site from its local cache, you will not see the latest content.

If you know or suspect there are new items in the Knowledge Exchange Center but you're not seeing them, hold down the <CTRL> key and press the F5 button at the same time.  This will tell your browser to re-load the page from the Internet as opposed to your local cache.

If you're still not seeing the new content you were expecting,  try clearing your Web browser's cache.  Depending on which Web browser you use, you'll do this in different ways.  For example:

• Internet Explorer: Select Internet Options from the Tools menu at the top of the browser. Click the General tab and then the Delete... button in the Browsing History section. Click the Delete files... button next to Temporary Internet Files, then click the Close button and then the OK button.
• Firefox: Select Options from the Tools menu at the top of the browser. Then click the Advanced tab and click the Clear Now button in the Offline Storage section.

If clearing your Web browser's cache doesn't resolve the issue, click here to open a support case and we'll get back to you as soon as possible. 

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What should I do if a video in the Knowledge Exchange Center doesn't load and I receive an error message, or if a video stops playing suddenly after several minutes?

If you experience either of these issues, close the video player and then try launching the webinar again. Many times, this will do the trick. If you still experience the issue however,  click here to open a support case and we'll get back to you as soon as possible. In your support case, include the link or code number provided by the error message if available. This will help us target and troubleshoot your issue.

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I'm connected to my company network via VPN but I still receive a "Restricted Access" message when trying to access the Knowledge Exchange Center.  What should I do? 

To access the Knowledge Exchange Center you must be on your company network.  This means that you must either be onsite at your company location, behind the firewall, or you must be accessing your company network remotely using VPN, Terminal Server, etc.  If you are connected to your company network remotely via VPN, but you still receive a "Restricted Access" message when trying to access the Knowledge Exchange, Center, try completing the following steps:

1. 1. If you are already logged into your VPN, disconnect from the VPN.
   2. In Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings
   3. Ensure the check box in the Proxy Server section is unchecked.
   4. Close your browser.
   5. Log into your VPN.
   6. If you had to uncheck the box in Step 3 above, in Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings and check it again.  If you did not have to uncheck the box in Step 3 above, leave it unchecked.
   7. Go to http://www.national.com/analog/knowledge-exchange to log in to the portal again.

If after completing these steps you still receive a "Restricted Access" message and are unable to access the portal, click here to open a support case and we'll get back to you as soon as possible.

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